Princess Cruises 2018 - 2019

Booking conditions The following terms and conditions apply to your holiday. Please read them carefully as you will be bound by them. DEFINITIONS 1. In these Conditions and unless the context requires otherwise: “the Contract” means the contract made between Princess and the Passenger relating to the Package; “Cruise” means the cruise on board the ship as described in the relevant Princess brochure or other later documentation published by or on behalf of Princess; “Disability” includes a condition that results in a person’s mobility, when using transport, being reduced as a result of any physical disability (sensory or locomotor, permanent or temporary) intellectual or psychosocial disability or impairment, or any other cause of disability, or as a result of age, and which results in that person’s situation needing appropriate attention and adaption to his particular needs in respect of the services made available by Princess to all passengers; “force majeure” means unusual and unforeseeable circumstances beyond the control of Princess such that Princess cannot, as a result, provide the Package, or part thereof, including any part of the itinerary, and includes (without limitation) technical problems, war or threat of war, terrorist activity or the threat of terrorist activity, riots, civil commotion, disaster, Act of God, natural and nuclear disaster, fire, closure of ports, strikes or other industrial action, medical problems on board the ship or at intended ports, including, in each case, incidents of infectious or other diseases or illnesses, lawful deviation at sea in response to a distress call or other emergency and adverse weather conditions; “itinerary” means the proposed itinerary as described in the relevant Princess brochure or other later documentation published by or on behalf of Princess; “the Passenger” means each and every person named in the booking and/or a Princess ticket; “Princess” means Carnival plc trading as Princess Cruises. Princess’s ships are operated by Princess Cruise Lines, Ltd., a Bermuda Company, save for Sun Princess and Dawn Princess, which are operated by Carnival plc Australian branch. In the case of carriage by air Princess is licensedby theCivilAviationAuthorityunderATOL6294;“the fare”means the fare for the Package as detailed in the confirmation invoice issued by Princess (excluding shore excursions and any additional charges shown as such in the relevant Princess brochure or otherwise advertised) and payable by the Passenger under the Contract; “shore excursion” means any excursionoffered forsalebyPrincess forwhichaseparatecharge ispayable outside the fare whether reserved in the UK prior to the commencement of the Package or purchased on board the ship; “shuttle service” means any transportation service (ferry, bus, coach or minibus) provided by a third party which may (without guarantee) be available to Princess’s Passengers in certain ports; “Package” means the Cruise and any flights to and from the UK that are purchased from Princess and any pre-cruise and/or post- cruise package which is sold at the same time as the Cruise, but not shore excursions or shuttle services; “a significant alteration” means major changes to your Package; “Supplier(s)” means any company or individual which provides any service forming part of the Package. THE CONTRACT 2. The Contract shall be between Princess and the Passenger on the basis of these Conditions and the information contained in the brochure or website, and shall be governed by English law and the non-exclusive jurisdiction of the English courts. 3. By making a booking, the Passenger confirms that all persons named in the booking including minors and persons under disability (and their personal representatives) have agreed to be bound by these Conditions and all other terms of the Contract, and that he/she has their authority to do so on their behalf and that all details provided for all Passengers named in the booking are correct. When a Passenger makes a booking on behalf of other Passengers, Princess shall collect details for all Passengers named in the booking from the Passenger making the booking and will communicate with the Passenger making the booking using the contact details provided, rather than each individual Passenger in the group. 4. All Packages are subject to availability at the time of booking. No Contract shall be made until the deposit (or, where appropriate, the full fare) has been paid, whether or not a booking confirmation has been issued, but all money paid to a travel agent in respect of a booking shall be treated as having been paid to Princess. Failure to pay the balance by the due date shall entitle Princess to cancel the booking and retain the deposit by way of a cancellation charge, together with any cancellation charges due in respect of flights pursuant to clause 33. Failure to pay any other amount by the due date shall entitle Princess to cancel the booking and to retain an amount by way of a cancellation charge as set out in clauses 32, together with any cancellation charges due in respect of flights pursuant to clause 33. 5. A Passenger shall not have the right to exclusive occupancy of a stateroom, or hotel room as appropriate, with two or more berths unless the single person supplement is paid. If a cancellation results in a Passenger becoming the sole occupant of a stateroom, or hotel room as appropriate, with two or more berths, he/she shall be liable to pay the single person supplement. If a cancellation reduces the number of Passengers originally bookedtogether inastateroom,orhotelroomasappropriate,theremaining Passengers shall each be liable to pay any increase in the fare arising as the result of such reduction. In the event that all Passengers who are booked in a stateroom permanently disembark the ship before the end of the Cruise, then the stateroom will revert to Princess’s inventory. 6. For Packages including any flights to or from the UK (and if not already confirmed at the time of booking), Princess will issue an ATOL confirmation invoice giving the details of the flight arrangements (including UK and destination airports) within a reasonable time after such arrangements are known. 7. Shore excursions are available for separate purchase prior to sailing and on board. They do not form part of the Contract and are not performed by Princess but by local operators. 8. A booking may only be made by a person aged 21 or over. All Passengers who, at the time of departure, will be under 21 years old must be accompaniedbyaPassengeraged21oroverwhowillatall timesduring the Package be responsible for their welfare, conduct and behaviour. 9. Children aged 6 months or less at the commencement of the Package will be refused permission to board the ship and Princess shall have no liability whatsoever for any consequences of such refusal. Certain Packages also have prohibitions on children aged 12 months or less. Passengers should check with Princess before booking. 10. Passengers are responsible for ensuring that they arrive in plenty of time for check in for flights to/from the ship including any interconnecting flights. Passengers are responsible for checking with regard to any delay/cancellation of flights. Passengers must ensure that they have a valid passport and any other necessary travel documents (such as visas) for their Package and should read the relevant section of the Princess brochure or visit www.princess.com before booking. 11. Princess may incur a fine if the Passenger fails to comply with all relevant visa or documentation requirements for their Package. Princess reserves the right to re-charge any such fines to the Passenger. AMENDMENTS TO THE CONTRACT 12. In clauses 12 and 13 “another person” means another person who satisfies all conditions applicable to the Package. A Package may be transferred to another person provided that the Passenger consults with Princess Cruises prior to purporting to transfer the Package (so that, for example, Princess Cruises may require that the Package is transferred to someone on its wait list) and Princess Cruises receives the transfer request at least 4 days before the scheduled departure date. 13. Any transfer of a Package to another person will be subject to payment of all charges incurred in connection with the transfer (for example hotel amendment charges) and any transfer of a Package including any flights will also be subject to any charges imposed by the airline. Passengers should note that airlines may not allow transfers on scheduled flights and that a flight booking may have to be cancelled and rebooked, in which event the re-booking will always be subject to flight availability and to payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. Any request for a transfer of a Package to another person which is received by Princess Cruises less than 4 days before the scheduled departure date shall be treated as a cancellation by the Passenger of the Contract and a cancellation charge under clause 32 shall become payable. 14. If a Passenger wishes to transfer to another Package, this will generally be treated as a cancellation under clause 32. Princess Cruises, at its discretion, may allow the transfer without treating it as a cancellation if the Princess Cruises holiday to which the transfer is to be made departs within 12 months of the original and is for a higher price. Agreement to transfer a Package would also be conditional upon such a request being made more than 90 days before the original scheduled departure date; there being availability; and to payment of both an administration charge of £100 and any expenses (such as airline and/or hotel charges) incurred by Princess Cruises as a result. Such a transfer would only be allowed on one occasion. The criteria for allowing transfers may be changed by Princess Cruises at any time without notice. All transfers to another Package will be treated as a new booking. Any discount or promotion applicable to the original booking may not apply to the new booking, in which case the Passenger shall be required to pay any difference in price. 15. After a Package has been booked, Princess Cruises will try to accommodate any request for a change, but such changes are always at Princess Cruises discretion and may be subject to an administration charge of £20. FITNESS TO TRAVEL AND PASSENGERS WITH DISABILITIES AND/OR REDUCED MOBILITY 16. In order to ensure that Princess is able to carry Passengers safely and in accordance with applicable safety requirements established by international, EU or national law or in order to meet safety requirements established by competent authorities including the ship’s flag state, the Passenger making the booking represents that all Passengers in the booking are fit to travel. 17. At the time of booking every Passenger is obliged to inform Princess of any condition, including but not limited to reduced mobility or any Disability,whichmayrequirespecialarrangements,medicalequipment/ supplies, care or assistance. This is to ensure that the Passenger can be carried safely and in accordance with all applicable safety requirements. If the Passenger cannot be carried safely and in accordance with applicable safety requirements then Princess can refuse to accept a booking or to subsequently embark that Passenger on the grounds of safety. Such a refusal will be based on an assessment of risk by Princess to take into account the provisions of national law and other applicable legislation and international regulations including the International Management Code for the Safe Operation of Ships and for Pollution Prevention and the International Convention for the Safety of Life at Sea. It is important that the fullest information is provided by the Passenger at the time of booking. If a Passenger’s circumstances change between the date of booking the Package and the date of commencement of the Package, which may make the carriage of that Passenger unsafe, the Passenger is obliged to inform Princess as soon as possible and to advise Princess of any requirements for special arrangements, medical equipment/supplies, care or assistance. 18. Princess reserves the right to require any Passenger to produce medical evidence of fitness to travel in order to assess whether that Passenger can be carried safely in accordance with applicable international, EU or national law. Where Princess considers that it is strictly necessary Princess may require a Passenger to be accompanied by another person who is fit and able to assist them in day to day tasks and capable of providing the assistance required by the Passenger. This requirement will be based entirely on safety grounds and may vary from ship to ship and/or itinerary to itinerary. Examples of Passengers who may fall into this category include Passengers who require assistance with personal care. The assessment of whether or not it is strictly necessary for a Passenger to be accompanied will be based on information provided at the time of booking. Passengers are requested to provide as much information as possible to enable a full risk assessment to be made. Passengers may be asked to provide further information to ensure that Princess has all relevant information. 19. In order to ensure that Princess can provide the necessary assistance and there are no issues relating to the design of the ship or port infrastructure and equipment, including port terminals, which may make it impossible to carry out the embarkation, disembarkation or carriage of the Passenger in a safe or operationally feasible manner, Passengers who may require special treatment or assistance (including Passengers who use wheelchairs) must advise Princess in writing at the time a booking is made. Passengers using a wheelchair are encouraged to travel with someone who is able to assist them both ashore and at sea. Passengers who use wheelchairs must furnish their own standard size wheelchairs. Ships’ wheelchairs are available for emergency use only. For thesafetyof theshipandallpassengersonboard,allwheelchairsand other aids to mobility must be stored in the Passenger’s stateroom when they are not being used and in order to ensure that this is possible, and to so ensure the safety of the ship and all passengers on board, Princess reserves the right to require that Passengers who use wheelchairs book a specified category of cabin. Some ports of call require tenders to go ashore and may preclude Passengers using a wheelchair from leaving the ship for safety reasons. A decision made by the ship’s Captain on this is binding. Further information is contained in the brochure and on princess.com . Princess reserves the right to refuse passage to any Passenger who has failed to notify Princess of their requirement for special treatment or assistance (including the requirement to use a wheelchair). The cost for loss or damage to mobility equipment caused by the fault or neglect of Princess or a shipping incident is subject to Princess’ absolute discretion to either repair or replace the equipment. Except where Princess agrees otherwise and in writing at the time of booking Passengers are restricted to having on board the ship, two pieces of mobility or other medical equipment with a combined value not exceeding £2,250 per cabin. 20. Princess and/or the relevant port authorities shall be entitled to administer a Public Health Questionnaire at any time. All Passengers agree tocomplete thepre-boardingquestionnaireand tosupplyaccurate information regarding any symptoms of illness including but not limited to gastro-intestinal illness. In the interests of health and safety Princess may deny boarding to any Passenger who has symptoms of any viral or bacterial illness including but not limited to Norovirus. Refusal by a Passenger to complete the relevant pre-boarding questionnaire may in itself result in denied boarding. All cases of denied boarding will be treated as a cancellation attracting 100% cancellation charges in accordance with clause 32, together with any cancellation charges due in respect of flights pursuant to clause 33. 21. In the event that any viral and/or bacterial illness is diagnosed whilst a Passenger is on board that Passenger may be required to remain in his or her stateroom for reasons of health and safety. In the event that any Passenger refuses to remain in their stateroom during the period recommended by the ship’s doctor then that Passenger may for reasons of health and safety be disembarked by Princess without any further liability. 22. As per above, Passengers are required to notify Princess at the time of booking: (i) of their specific needs with regard to accommodation, seating, services or any other assistance which is required and/or whether they need to bring any specific medical equipment on board; (ii) of the nature any assistance required from Princess or any terminal operator; (iii) if the Passenger wishes to bring a recognised assistance dog on board theship. Assistancedogsaresubject tonationalregulations. There isalso a limit to the number of dogs which can be carried on board. The electrical supply on board Princess’s ships varies but may not be the same as the standard electrical supply in the UK. Passengers should contact Princess for specific details. It is important that any Passenger who will be bringing electrical medical equipment on board the ship contacts the manufacturer or supplier to ensure that the equipment is safe to use on board the ship. In relation to medical equipment there are limited storage facilities onboard. It is the responsibility of the Passenger to arrange delivery of a sufficient quantity for the duration of the Package of all medical equipment and supplies to the ship prior to departure. The requirement for Passengers to notify Princess prior to booking if they need to have medical equipment on board is to ensure that the medical equipment can be carried and/or carried safely. There are restrictions on the number of oxygen cylinders which can be carried in cabins. Passengers must be able to operate all medical equipment. If there are any particular medical conditions which require supervision then such supervision must be organised by the Passenger and at the Passenger’s expense. The ships do not provide one-to-one or other carers for any conditions or Passenger. The ships do not offer respite services. PREGNANCY 23. Princess does not have on board its ships adequate medical facilities for childbirth. The ship’s doctor is not qualified to deliver babies or to offer pre or post natal treatment and no responsibility is accepted by Princess in respect of the inability to provide such services or equipment. Accordingly forreasonsofhealthandsafetyPrincessregrets that itcannot carry Passengers who will have entered their 24th week of pregnancy or beyond at any point during their Package. All pregnant women are required to produce a doctor’s or midwife’s letter stating that mother and baby are in good health, fit to travel taking into account the proposed itinerary and that the pregnancy is not high-risk. The letter must also 217 For prices & availability visit princess.com or contact your travel agent MEDITERRANEAN CRUISE INFORMATION & BOOKING CONDITIONS