Princess Cruises 2018 - 2019

include the estimated date of delivery (EDD) calculated from both the last menstrual period (LMP) and ultrasound (if performed). Princess cannot accept a booking or subsequently carry a Passenger unless they comply with the requirements of this clause. In the case of a booking by or on behalfofapregnantPassengermadebefore itcouldreasonablyhavebeen known that the Passenger would not be able to join the Package by reason of the Passenger entering their 24th week of pregnancy or beyond at any point in their Package, Princess will refund in full the fare paid by or on behalf of that Passenger, provided that the pregnant Passenger notified Princess as soon as reasonably practicable upon becoming aware that she would not be able to join the Package, but shall otherwise have no liability whatsoever. Princess expressly reserves the right to refuse passage on board to any Passenger who appears to be in an advanced state of pregnancy and Princess shall have no liability whatsoever in respect of either such refusal and/or the carriage of any such Passenger. MEDICAL TREATMENT 24. The Passenger acknowledges that whilst there is a qualified doctor on board it is the Passenger’s obligation and responsibility to seek medical assistance if necessary during the Cruise. 25. The ship’s doctor is not a specialist and the ship’s medical centre is not required to be and is not equipped to the same standards as a land based hospital. The ship’s medical centre is not designed for the provision of extensive or continuing treatment. The ship carries medical supplies and equipment in accordance with the requirements of its flag state. Neither Princess nor the ship’s doctor shall be liable to the Passenger as a result of any inability to treat any medical condition as a result. 26. In the event of illness or injury a Passenger may have to be landed ashore for medical treatment. No representations are made regarding the quality of medical treatment at any port of call or at the place at which the Passenger is landed. Medical facilities do vary from port to port and no representations or warranties are made in relation to the standard of medical treatment provided by the various hospitals and/or clinics. INSURANCE 27. It is a condition of the Contract that every Passenger must have full and valid medical insurance which includes cover for pre-existing medical conditions worldwide, or as a minimum, in the countries that the Passenger is due to visit and which must remain in force for the entire duration of the Package. The insurance policy must, as a minimum, include medical and repatriation coverage for not less than £2 million and must include cover for the cost of emergency evacuations from the ship, including but not limited to, evacuations by helicopter. 28. Any cost or expense which is reasonably incurred by Princess for or on behalf of the Passenger in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by the Passenger to Princess, whether or not such sum is covered by the Passenger’s travel insurance. Princess reserves the right to take any action that it considers appropriate to recover any such cost or expense. FARES AND EXTRAS 29. All fares are based on costs and exchange rates as at 21 July 2017. Princess reserves the right to vary particulars and fares shown in the brochure after the date of publication. Fares, discounts, supplements and special offers advertised in the brochure or elsewhere may be withdrawn or changed. Fares may go up or down. Passengers should contact their travel agent for up to date fares and charges before booking, or call us on 0344 338 8660, or visit our website: www.princess. com. Princess reserves the right to levy a charge for payments made to Princess by credit card. The Passenger will be advised of the rate of any such charge at the time of making a payment. 30. The fare for your Package can be varied due to changes in transportation costs such as fuel, scheduled air fares and other airline cost changes which are partof the contractbetween the airline (and their agents) and Princess, government action such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation. In the case of any small variation, an amount equivalent to 2 per cent of the fare for your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed for increases and retained from refunds. For larger variations this 2 per cent will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1 per Passenger, together with an amount to cover agents’ commission. If this means the Passenger has to pay an increase of more than 10 per cent of the fare for the Package, the Passenger may cancel the Contract and receive a full refund of all monies paid, except for any amendment charges or insurance premiums. No consequential costs or expenses or loss of profits will be payable. Princess will consider an appropriate refund of insurancepremiumspaid if thePassengercanshow thathe/shewasunable to transfer or re-use the policy. Should the Passenger decide to cancel for this reason, the Passenger must exercise his right to do so within 14 days from the issuedateprintedon thefinal invoice. Alternatively, thePassenger can accept an offer of an alternative Package if Princess is able to provide analternativeand transferpaymentmade inrespectof theoriginalPackage to the alternative Package. If the cost of the alternative Package is less than the original Package the difference in fare will be refundable. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the fare for your Package due to contractual and other protection in place. 31. All accounts for on-board services and goods and for shore excursions must be settled in full before the Passenger leaves the ship. In the event that a Passenger fails to settle his on-board account at or before the completion of the Cruise, Princess reserves the right to charge interest on theoutstandingsumsuntilthedateofactualpaymentandshallbeentitled to make a reasonable administration charge for the subsequent collection of such sum due in addition to any costs of legal process. Princess also reserves the right to cancel any future bookings that the Passenger may have and to set off any sums owed to Princess by the Passenger against any sums due to the Passenger from Princess, without prejudice to any other remedies Princess may have under these Conditions or otherwise. CANCELLATION BY THE PASSENGER 32. The Passenger may cancel the Contract at any time prior to the commencement of the Package via their travel agent or, for Passengers who have booked direct, by calling our Reservations Department, but in that event Princess shall be entitled to levy a cancellation charge as a percentage of the fare paid for all Package elements except for any flights (which will have cancellation fees applied in accordance with Clause 33), in accordance with the following scales. Standard Fare Charges Days before Departure Cancellation Charges From the date of booking until 91 days before departure Deposit 90 – 57 days 25% 56 – 42 days 50% 41 – 14 days 75% Less than 14 days or failure to embark 100% Flexi Fare Charges Time at which notice of cancellation is given Cancellation Charges 72 hours or more before 00.00hrs on the departure date*. 8% Less than 72 hours before 00.00hrs on the departure date*. 100% *The departure date is calculated from the earliest of Package start date, cruisetour start date, cruise start date and flight start date (when the flights is booked with Princess). 33. Inaddition to thecancellationchargessetout inClause32,Princesswill beentitledto levytherelevantcancellationchargesapplicabletoanyflights. For Flexible Air bookings, there are no cancellation charges for bookings cancelled up to 54 days prior to departure. For bookings cancelled 54 days or less before departure cancellation charges equivalent to the full cost of the flights will apply. For Restricted Air bookings, cancellation charges will apply for bookings cancelled at any time. For Restricted Air bookings the cancellationchargeswillvarybut theycouldbeequivalent to the fullcostof theflights. Theapplicablecancellationcharges forRestrictedAirbookings will be advised at the time of cancellation. 34. It may be possible for the Passenger to re-claim cancellation charges (less any applicable excess) under the terms of the Passenger’s insurance policy. Claims should be submitted to the appropriate insurer. After departure, ifthePassengerdisembarkswhetherbyreasonofsicknessorany other reason the Passenger will not be entitled to a refund of a proportion of the Package not used. ALTERATION AND CANCELLATION BY PRINCESS PRIOR TO DEPARTURE 35. Whilst Princess will do its best not to cancel or to make any significantalterationafterabookinghasbeenmade, itshallnevertheless be entitled at any time prior to departure to cancel the Contract or to change and/or curtail the Package where this reasonably becomes necessary on operational, commercial or other grounds. Princess will inform the Passenger of any such cancellation or change of Package as quickly as possible (with, where appropriate, written confirmation as soon as reasonably possible thereafter). If Princess makes a significant alteration to the Package it will inform the Passenger or his travel agent as soon as reasonably possible. The Passenger will have the choice of either accepting the alteration, accepting an offer of an alternative Package of comparable standard if available (Princess will refund any fare difference if the alternative is of a lower value) or cancelling the Package and receiving a full refund of all monies paid. The Passenger recognises and agrees that it will not normally be possible for Princess to offer an appropriate substitute Package which is available at about the same time as and/or with a similar itinerary to that originally booked, but Princess will do its best to provide a suitable alternative Package of similar duration and value. The Passenger must notify Princess of his decision as soon as reasonably possible and in any event not later than 14 days of being informed of the significant alteration. 36. If the Passenger cancels the Package in the circumstances set out in the above clause or if Princess cancels the Package, the Passenger shall also be entitled to compensation as follows (except if the change or cancellation is due to force majeure, non-payment by the Passenger or where the minimum number of Passengers required for a Package to proceed is not reached). Period of notification given by Princess Compensation per Passenger 70 to 43 days (90 to 43 days in the case of cruises of 30 days or longer) 5% cruise credit 42 to 29 days 10% cruise credit 28 to 15 days 15% cruise credit 14 to 0 days 20% cruise credit 37. The value of any cruise credit will be calculated by reference to the fare actually paid for the cancelled Package and may only be used for other bookings with Princess. Any such new booking must be made by no later than 31 December of the year after the date of the original Package. Credit vouchers may be redeemed against the fare of the new Package net of any discount available to the Passenger at the time of booking. The compensation set out above does not exclude the Passenger from claiming more if he/she is entitled to do so or from requesting that compensation be provided in a different form. No consequential costs or expenses or loss of profits will be payable. ALTERATION AND CANCELLATION BY PRINCESS AFTER DEPARTURE 38. After departure, Princess does not guarantee that the ship will call at every port on the itinerary or follow every part of the advertised route or schedule or that every part of the Package will be provided. Princess reserves the absolute right to decide whether or not to omit any such port(s) and/or to call at additional ports and/or to change the advertised route, schedule or Package. If Princess is unable to provide a significant proportion of the Package, it will make suitable alternative arrangements, at no extra cost to the Passenger, for the continuation of the Package. If the Passenger does not accept them, for good reasons, or, if it is impossible to make suitable alternative arrangements Princess will, where appropriate, provide the Passenger with transport back to the place of departure or to another place to which Princess and the Passenger have agreed. In both cases Princess will, where appropriate, compensate the Passenger. Please note that compensation will not be payable if an alteration is minor or if Princess is not able to provide a significant proportion of the Package due to force majeure. 39. Transit or part transit of straits, other sea areas controlled by vessel traffic schemes, canals, rivers and all other navigable waterways may be subject to delay due to operational circumstances and/or the requirements of the local authorities and Princess shall have no liability whatsoever in respect of any such delay. SECURITY, SAFETY AND SUPPORT 40. Passengers are expected at all times to conduct themselves in a proper manner and with due regard to the health, safety, comfort, enjoyment and general well-being of all persons both on board the ship and involved in the provision of any service or facility forming part of the Package or any shore excursion, and the Passenger expressly agrees to this. If it appears that a Passenger’s conduct, behaviour or health is such as to be a breach of this requirement or the Passenger’s behaviour, health or conduct is likely to endanger the Passenger’s own health or safety or that of any other Passenger or crew or may make the Passenger likely to be refused permission to go ashore at any port or may make Princess liable for the costs of any medical treatment and/or maintenance and support and/or repatriation, then Princess and/or the Master shall have the right according to the particular circumstances to take any one or more of the following measures as may appear to be reasonable and appropriate – • refuse to embark or to disembark the Passenger at any particular port or other place of call; • disembark the Passenger; • transfer the Passenger to another berth; • confinethePassengertoaparticularstateroomortotheship’smedicalcentre; • through the ship’s doctor and/or his staff, administer any drug, medicine or other substance of a similar nature, or admit and/or confine the Passenger to a hospital or any similar institution at any port as the ship’s doctor may consider necessary; • remove the Passenger from the hotel, if appropriate; • repatriate the Passenger to the United Kingdom. 41. In the event of Princess and/or the Master acting in accordance with the above clause, neither the Passenger nor any other person travelling with the Passenger (whether or not under the same booking) shall be entitled to make a claim against Princess for any loss or expense incurred as a result of such action, whether for a full or partial refund of the fare or for any other form of compensation or for the cost of returning to the United Kingdom or to any other place or for any other form of loss or expense whatsoever. Where the Passenger is repatriated pursuant to this clause at Princess’s expense, Princess shall have the right to recover the cost of this. 42. If any Passenger is denied the right to board an aircraft because, in the reasonable opinion of the Captain, the Passenger is unfit to travel or represents a threat to the safety of the aircraft or its passengers or crew or is abusive or disruptive, Princess will not be liable to complete the Passenger’s holiday arrangements and will not be liable to pay any refundsorcompensation. Ifanaircraft is forced tomakeanunscheduled landing as a result of the conduct of any Passenger, Princess shall have the right to recover the full cost thereof from the Passenger. 43. For security or other reasons, it may be necessary at any time to search Passengers and/or their luggage and goods and the Passenger agrees to allow such search upon being so requested by the Master or any other authorised person. 44. Passengers must not bring on board the ship any goods or articles of a flammable or dangerous nature, nor any controlled or prohibited substance, nor any animals (other than service animals agreed in advance with Princess). To do so shall be a breach of these Conditions and shall render the Passenger strictly liable to Princess for any injury, loss, damage or expense and the Passenger shall compensate Princess in full for any loss, damage or expense suffered by Princess as a result of such breach. The Passenger may also be personally liable to statutory penalties. The Master (or any other officer delegated for the purpose) shall be entitled at all times to enter and search the stateroom and personal luggage (whether or not in the stateroom) of any Passenger whom the Master reasonably believes may be in breach of this clause. Where the Passenger is found to be in breach of this clause, Princess and/or the Master of the ship shall be entitled to exercise any of the powers conferred by clause 40 and clause 41 shall apply. 45. Any crew member or other person authorised by Princess shall be entitledtoenteraPassenger’sstateroomtocarryoutnecessary inspection, maintenance or repair work or for any purpose associated therewith. COMPLAINTS 46. Any problem which arises during a holiday must be raised by the Passenger at the time with a representative of Princess. If the problem is not resolved to the full satisfaction of the Passenger during the holiday, it is essential that to enable the complaint to be investigated properly it must be notified to Princess at the earliest opportunity thereafter and in any event no later than 28 days after the Passenger’s return from the Package. Failure to report the complaint within this time may adversely affect Princess’s ability to investigate and deal with it and may prejudice any future claim. Complaints relating to EU Regulation 1177/2010 Concerning the Rights of Passengers when Travelling by Sea and Inland Waterways must be made to Princess in writing within two months of the date on which the service was performed. Within one month, Princess shall respond to the Passenger that the Passenger’s complaint has been substantiated or rejected or is still being considered. However, the time taken to provide the reply shall be no longer than two months from receipt of the complaint. LIABILITY 47. Subject to the clauses in this section, Princess accepts responsibility for death, injury or illness caused wholly by the negligent acts and/or omissions of its Suppliers in respect of the Package, but excluding the Cruise. Princess limits its liability, where applicable, by the conventions referred to in the clauses in this section. In any event, Princess is not responsible for any improper or non-performance of any services forming part of the Package which are attributable in whole or in part